Privacy policy
We are committed to fair practices that protect you.
Your privacy is extremely important to us and we are committed to fair practices that protect your information. This Privacy Policy is provided to explain our information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make our policies and procedures available on every page of this website.
Scope of this Privacy Policy
Our commitments to employees are governed by our internal employment policies.
In all instances we are committed to transparency with our customers, employees, and protecting your data privacy.
For purposes of clarity, this policy applies to all websites that Wave Connect operates. The list of websites can be found in the “List of websites that Wave Connect uses on our websites” section of the Cookie policy page.
An Overview of the Sources of Personal Data
Wave Connect obtains information about individuals in these main ways:
when you visit one of our websites or contact us directly about becoming a customer or obtaining other information,
when you become a Wave Connect customer,
when individuals use a customer’s help desk function,
when a customer uses our service to combine its data with the data residing in other applications, such as our CRM or accounting systems,
when you are a service provider to Wave Connect, and
through the Wave Connect employment process.
This Privacy Policy governs how we collect and process information obtained from your visits to our website, when you contact us directly (or interact with us via other media outlets and social media) about becoming a customer or to obtain other information, and when you engage with us as part of the employment process.
Some definitions
This Privacy Policy relates to information collected by Wave Connect LTD (referred to in this Privacy Policy as “Wave Connect” “we” or “us” or “our”) through your use of the Wave Connect websites, its features, the services we provide (outside of our paid-for services), and information available through the Wave Connect website.
“You” or “your” refers to the individual who uses this website, features, and services, or accesses available information, or engages with us directly by email or telephone.
As used in this Privacy Policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organisation.
Whose information does Wave Connect collect?
Wave Connect collects information from three types of individuals:
Our customers are individuals and businesses who have agreed to purchase or have signed up for a Wave Connect account or service.
An end-user is an individual that uses goods and services provided by Wave Connect. If you interact with Wave Connect in the course of seeking customer service for a particular product or service, you are probably an end-user. We process “End User Data” which means information about end-users of Wave Connect customers, which includes but is not limited to, the first name, last name, phone number and email address of an end-user.
Personnel are the people who work, and apply to work, for Wave Connect. Please refer to the Personnel section of this policy to read about the information Wave Connect collects from personnel.
What information does Wave Connect collect?
Depending on your use of the Wave Connect website, or direct interactions with us, we collect two types of information: personal information and non-personal information.
Personal Information
Personal information identifies you or may be used in combination with other pieces of personal information to identify you. Examples of personal information include your name, company name, job title, address, e-mail address, telephone number, and billing and credit card information. Personal information can also include information that does not identify you but could be combined with other information in a way that enables you to be identified. This includes information such as age, gender, profession, zip code, IP address, and current location.
Non-Personal Information
Non-personal information is information that cannot be used or combined with other information to identify or contact you, including browser types, domain names, and statistical data involving the use of the Wave Connect website.
When does Wave Connect use customer information from third parties?
We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a Wave Connect customer, we receive information from a third party that provides automated fraud detection services to Wave Connect. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.
Where and when is information collected from customers and end-users?
Wave Connect will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.
Registering to Use Wave Connect Services and in the Course of Using the Wave Connect services.
Customers may be required to establish an account in order to take advantage of certain features of the Wave Connect service. If you wish to establish an account you will be required to provide us with information (including personal information and non-personal information). In addition, we may obtain your personal information from you if you identify yourself to us by sending us an e-mail with questions or comments.
Cookies and Page Tags
We also use “Page Tags” and “Log Files.” For more information about these and a full list of the cookies we use, what they do, and how to disable the non-necessary ones, please refer to our full Cookie policy.
Personnel
If you are a Wave Connect worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.
You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.
Does Wave Connect collect information from children under 16 years of age?
We are committed to protecting the privacy of children. The Wave Connect Service is not designed for or directed to children under the age of 16. We do not collect personal information from any person we actually know is under the age of 16.
What does Wave Connect do with the information it collects from customers?
In general, we use the information collected to provide you with a great overall experience interacting with us and when using the Wave Connect website and services and to help us understand who uses our offerings, for internal operations such as operating and improving the Wave Connect website and our help desk services, to contact you for customer service and billing purposes and to facilitate the delivery of Wave Connect advertising in some cases, including using your email to send information to you about our services.
We use your information to send you a welcome e-mail after you create an account, when you are invited to Wave Connect, or when you sign up for a demo, webinar or to receive our newsletter. We also use your information to send other e-mail communication related to the Wave Connect website or services. We always give you the option to unsubscribe in any email we send you.
If you identify yourself to us by sending us an e-mail with questions or comments, we may use your information (including personal information) to respond to your questions or comments, and we may file your questions or comments (with your information) for future reference. We also use the information collected to send announcements and updates regarding changes to our Terms of Service, Privacy Policy or when making pricing changes. You will not be able to unsubscribe from these announcements and updates as they contain important information relevant to your use of the Wave Connect website and our services.
We may also use the information gathered to perform statistical analysis of user behavior or to evaluate and improve the Wave Connect services. We may link some of this information to personal information for internal purposes or to improve your experience with the Wave Connect website and our services, in these cases we will obtain your consent.
What does Wave Connect do with the information it collects from end-users?
We use End User Data to identify you and to provide you with customer service on behalf of a Wave Connect customer. We will disclose End User Data to the relevant Wave Connect customer so that they are better able to assist you.
Third Parties Generally
Third parties may be able to independently directly collect personal and non-personal information without permission from Wave Connect and may include potential or actual advertisers, providers of advertising products or services (including vendors and website tracking services), merchants, affiliates and other actual or potential commercial partners, sponsors, licensees, researchers and other similar parties.
Outside Contractors and Third-Party Processors
We may employ independent contractors, vendors and suppliers (collectively, “Outside Contractors”) to provide specific services and products related to the Wave Connect website and our services, such as hosting, credit card processing and fraud screening, and mailing list hosting. In the course of providing products or services to us, these Outside Contractors may have access to information collected through the Wave Connect website or help desk services, including your personal information. We require that these Outside Contractors agree to (1) protect the privacy of your personal information consistent with this Privacy Policy and (2) not use or disclose your personal information for any purpose other than providing us with the products or services for which we contracted or as required by law.
Laws and Legal Rights
We may disclose your information (including personal information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal processes. We may disclose personal information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating the Wave Connect Terms of service, to detect fraud, or to protect the safety and/or security of our users, the Wave Connect website, or the general public.
We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
In cases of onward transfer to third parties of data of EU or Swiss individuals received pursuant to the EU-U.S. or Swiss-U.S. Privacy Shield, Wave Connect is potentially liable.
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Wave Connect or any of its Corporate Affiliates (as defined herein), or that portion of Wave Connect or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.
Affiliates
We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with Wave Connect, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.
Does this Privacy Policy apply when I link to other websites or services?
The Wave Connect website or our services may provide you with access to other websites and services. Please be aware that we are not responsible for the privacy practices of any websites or services other than those provided by Wave Connect. We encourage you to read the privacy policies or statements of each and every such website and service. This Privacy Policy applies solely to information collected by us.
When does Wave Connect disclose information to other third parties?
Except as set forth in this Privacy Policy, the Cookie policy, or as specifically authorised by a Wave Connect customer, we will not disclose any information to third parties.
Could my information be transferred to other countries?
Wave Connect is incorporated in the United Kingdom. Information collected via our websites, through direct interactions with you, or from use of our help desk services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.
What choices do I have regarding the collection, disclosure, and distribution of personal information?
Except as otherwise described in this Privacy Policy, as applicable, we will only use personal information for the purposes described above or as otherwise disclosed at the time we request such information from you. You must “opt-in” and give us permission to use your personal information for any other purpose. You may also change your preference and “opt-out” of receiving certain marketing communications from us by clicking the unsubscribe link included on the bottom of all such communications, or by contacting us by email.
Do Not Track
The term “Do Not Track” refers to an HTTP header offered by certain web browsers to request that websites refrain from tracking the user. We take no action in response to Do Not Track requests.
Can I update or correct my information?
The rights you have to request updates or corrections to the information Wave Connect collects depend on your relationship with Wave Connect. Personnel may update or correct their information as detailed in our internal company employment policies.
Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by canceling your account. Such updates, corrections, changes, and deletions will have no effect on other information that we maintain or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.
If you are an end-user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.
How will I know if there are any changes to this Privacy Policy?
We may revise this Privacy Policy from time to time without notice. Having said that, we will not make changes that result in significant additional uses or disclosures of your personal information without notifying you of such changes via email. We may also make non-significant changes to this Privacy Policy that generally will not significantly affect our use of your personal information, for which an e-mail is not required. We encourage you to check this page periodically for any changes. If any non-significant changes to this Privacy Policy are unacceptable to you, you must immediately contact us and, until the issue is resolved, stop using the Wave Connect website and any services we provide. Your continued use of our services and the Wave Connect website following the posting of non-significant changes to this Privacy Policy constitutes your acceptance of those changes.
Whom do I contact if I have any privacy questions?
If you have any questions or comments about this Privacy Policy or feel that we are not abiding by the terms of this Privacy Policy, please contact our Privacy Agent in any of the following ways:
By email: support@waveconnect.co.
By postal mail or courier: Attn: Privacy Agent. Please see up-to-date address information on our website contact page.
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